Please understand that when you forget or cancel your appointment without giving enough notice I miss the opportunity to fill that appointment time with clients on my waiting list.
I request at least 24 hours notice prior to cancelling and rescheduling appointments.
Late cancel fee is $50
To reschedule or cancel any service please call the salon directly and leave a voicemail if needed prior to the time restriction.
I do my best to work with you in case of emergencies, as I do understand that issues come up unexpectedly.
This policy is not enforced when we are under severe weather conditions.
NO SHOW POLICY
My no show fee policy is strictly enforced and will billable prior to your next appointment at 50% of the missed reservation.
Multiple no shows will result in no longer being able to book an appointment,
Multiple late arrivals will result in a fee of
$15 for every 15 minutes late.
There are no refunds for services rendered. If there is an issue all attempts will be made by Diane to rectify the situation. Any issues must be
addressed within 1 week of your original appointment.
(A change of mind about a color request does not constitute an issue, and adjustments will be treated as a new service).
Please note, blonding often takes multiple sessions to achieve the desired goal while maintaining the health of your hair)
Diane is not responsible for fading of hair color due to improper care or using products not purchased directly from the salon. Please ask Diane about recommended products for your hair service.
CONFIRMATION TEXT & EMAILS
As a courtesy, Meraki Hair Studio will send a text and or email to confirm your service appointment 48 hours prior to your appointment date. However, it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments or any policy fees.
Please note these services are done via a third party provider and will not be able to receive any incoming messages. To reschedule or cancel any service please call the salon directly and leave a voicemail if needed.
All information collected by Diane is for the use of Diane only and will not be given to any third parties. I use your personal information to better serve you with appointment reminders, retail services
All hair extension, special occasion styling services of 3+ people or color corrections must be held with a credit card with a minimum of a 50% deposit in order to book the reservation.